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- From ccri.edu open login drop down
2. Click on Help desk
3. Look for Reset Password for Student
4. This will bring you to a Microsoft page
5. Enter your complete CCRI email address, (example mjones@my.ccri.edu) and Enter the characters in the picture or the words in the audio.
6. Please choose the first contact method we should use for verification:
7. Follow prompts according to your choice
8. Reset password