How to Resolve "mms://" Protocol Playback Issues On a Windows PC

Users may experience non-responsive actions when clicking a link starting with "mms://".

Description: Users may experience non-responsive actions when clicking a link starting with "mms://". 

How-to Steps:

1. Run Search apps (Windows logo key +S)
2. Type in Control Panel in the search box
3. Click on Programs > Default Programs > Associate a file type or protocol with a program
4. You will see a list, scroll down and click 'Choose Default App by Protocol' and find the name MMS
5. Select MMS, then click on Change Program button.
6. Select Windows Media Player (or VLC if it is installed on the computer) from the list, and click on OK.
7. Click on the Close button.

Additional Information:

• Search or browse our online Knowledge Base
• Call the CCRI IT Help Desk at (401) 825-1112