Knowledge Base

Categories (10)

Account Management & User Access

CCRI username and password management; access requests, includes access to Office 365 Email, MyCCRI, Blackboard, Banner, Department share drive, etc.
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Classroom and A/V Media Services

Classroom technology support and professional A/V media services to support events.
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Computers, Software & Printing

Support for CCRI-owned hardware, software and other devices, includes desktops, laptops, printers, MFDs, iPads, software requests, e-quotes.
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Enterprise Applications

Banner, Workflow, Argos, BDMS, DegreeWorks, SignalVine, etc.
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Networking and Wireless Services

Requests and issues connecting a computer or device to the CCRI network, includes wired and wireless as well as remote access.
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Office 365, Email and Calendaring

Office 365 support for email and other apps, includes Outlook, OneDrive, OneNote, Teams
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Online Learning and Technology Services

Online Learning and technology tools and consulting services, includes Blackboard, Medial, Respondus Lockdown Browser and Monitor.
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Security and Safe Computing

IT security, including the ability to report incidents and information to protect yourself online
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Telephony, Communication and Collaboration

Phones, voicemail and audioconferencing and videoconferencing, includes desk and cell phones...
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Web Services

Request new websites, website access, or assistance with OmniUpdate.
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