Service Catalog

Categories (13)

Online Learning and Technology Services

Assistance with Online learning and technology such as Blackboard, Medial, Respondus Lockdown Browser and Monitor.

Account Management & User Access

CCRI username and password management; access requests, includes access to Office 365 Email, MyCCRI, Blackboard, Banner, Department share drive, etc.

Classroom & AV/Media Services

Classroom technology support and professional AV/media services to support events

Computers, Software & Printing

Support for CCRI-owned hardware, software and other devices, includes desktops, laptops, printers, MFDs, iPads, software requests, e-quotes.

College-Wide Applications (Enterprise Systems)

Banner, MyCCRI, Workflow, Argos, BDMS, DegreeWorks, SignalVine, etc.

Networking and Wireless Services

Requests and issues connecting a computer or device to the CCRI network, includes wired and wireless as well as remote access.

Office 365, Email & Calendaring

Office 365 support for email and other apps, includes Outlook, OneDrive, OneNote, Teams

Security & Safe Computing

IT security, including the ability to report incidents and information to protect yourself online

Telephones & Voicemail

Phones, voicemail and audioconferencing and videoconferencing, includes desk and cell phones, voicemail, and WebEx

Web Services

Request new websites, website access, or assistance with OmniUpdate.

Can't Find What You Need?

Use this service type when you can't find what you need

IT Project Intake

Please use this form to begin the IT project request process.

Administration and Finance

Requests and issues with contracts