Knowledge Base

Categories (10)

CCRI username and password management; access requests, includes access to Office 365 Email, MyCCRI, Blackboard, Banner, Department share drive, etc.

Classroom technology support and professional A/V media services to support events.

Support for CCRI-owned hardware, software and other devices, includes desktops, laptops, printers, MFDs, iPads, software requests, e-quotes.

Banner, Workflow, Argos, BDMS, DegreeWorks, SignalVine, etc.

Instructional technology tools and consulting services, includes Blackboard, Medial, Respondus Lockdown Browser and Monitor.

Requests and issues connecting a computer or device to the CCRI network, includes wired and wireless as well as remote access.

Office 365 support for email and other apps, includes Outlook, OneDrive, OneNote, Teams

IT security, including the ability to report incidents and information to protect yourself online

Phones, voicemail and audioconferencing and videoconferencing, includes desk and cell phones...

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Articles (25)

How to Clear Cache in Safari on Mac

How to clear cache in Safari for a mac.

How to Create a WebEx Meetings Invite via the Outlook Plug-in

How to Create a WebEx Meetings Invite via the Outlook Plug-in.
WebEx Meetings makes hosting an online meeting easy. You can schedule a meeting in advance or start one right away. When it's time to meet, you can present and collaborate with your team as if you're in the same room. With the WebEx Meetings Outlook plug-in, WebEx Meeting invites can be created directly from Outlook.

How to Create a WebEx Meetings invite via the WebEx Dashboard ccri.webex.com

How to Create a WebEx Meetings invite via the WebEx Dashboard ccri.webex.com. WebEx Meetings makes hosting an online meeting easy. You can schedule a meeting in advance or start one right away. When it's time to meet, you can present and collaborate with your team as if you're in the same room.

How to Drop a Class

Students are able to drop a course from within their MyCCRI account. Note that this function is only available during the drop-add period.

How to Schedule a WebEx Event

Learn how to schedule a WebEx Event from the Webex dashboard ccri.webex.com

How to View Faculty Office Hours

View office hours that a faculty member has posted for a course that you are enrolled in.

Performing a Degree Evaluation (For Faculty)

Faculty can perform a degree evaluation for their students on either their current program or an alternate program.

Pinning a Video Using an Android or iOS Device

How to enable a Pin Video in Zoom using an Android or iOS device

Request Preferred First Name Change in Blackboard

How to request a preferred first name

WebEx Events – Post-Event Survey Questions & Forms

WebEx Events Survey. Post-event surveys provide valuable feedback from event attendees, and can be used to collect additional valuable data.

WebEx Events – Registration Questions & Forms

WebEx Events, Registration Questions & Forms. The registration options and forms are valuable tools that, not only help you draw attendance to your online event, but collect valuable data from a prospective audience.

WebEx Meetings – Meeting Security and Participant Privileges

WebEx Meetings – How to Secure Your Meeting (During a Meeting)
While hosting a WebEx Meeting via the WebEx Meetings application. the host can enable/disable features that will allow them to secure the meeting and avoid unnecessary disruptions. These measures are also aide in good web conferencing practices.

WebEx Meetings - Scheduling Permissions / Outlook Delegate Access

Allow Someone to Schedule Webex Meetings on Your Behalf in Microsoft Outlook Using the Webex Meetings Outlook Plug-in

Zoom Meeting Settings – 64-Bit Download

In order to avoid possible excepted connection issues in Zoom meeting, it is important for all zoom users to upgrade from the 32-Bit Version of Zoom to the 64-Bit Version (the newest update to the default version).

Zoom Meeting Settings - Video Layouts While Screen Sharing

A synopsis of different Zoom screen layout options for viewing participants while "Screen Sharing".

Zoom Meeting Settings - Video Layouts While Viewing a Screen Share

A synopsis of different Zoom screen layout options for viewing participants while watching a "Screen Share".

Zoom Meeting Settings – Joining and Leaving Sound Notifications

In order to enable or disable Zoom audible notifications that alert the Host when attendees wish to join the meeting, the host will need to adjust their Zoom Settings.