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Categories (10)
Account Management & User Access
CCRI username and password management; access requests, includes access to Office 365 Email, MyCCRI, Blackboard, Banner, Department share drive, etc.
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Classroom and A/V Media Services
Classroom technology support and professional A/V media services to support events.
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Computers, Software & Printing
Support for CCRI-owned hardware, software and other devices, includes desktops, laptops, printers, MFDs, iPads, software requests, e-quotes.
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Enterprise Applications
Banner, Workflow, Argos, BDMS, DegreeWorks, SignalVine, etc.
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Networking and Wireless Services
Requests and issues connecting a computer or device to the CCRI network, includes wired and wireless as well as remote access.
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Office 365, Email and Calendaring
Office 365 support for email and other apps, includes Outlook, OneDrive, OneNote, Teams
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Online Learning and Technology Services
Online Learning and technology tools and consulting services, includes Blackboard, Medial, Respondus Lockdown Browser and Monitor.
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Security and Safe Computing
IT security, including the ability to report incidents and information to protect yourself online
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Telephony, Communication and Collaboration
Phones, voicemail and audioconferencing and videoconferencing, includes desk and cell phones...
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Web Services
Request new websites, website access, or assistance with OmniUpdate.
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Articles (2)
Set Student Accommodations for Blackboard Assessments (tests and quizzes)
Some students will require accommodations for extended time on Blackboard assessments. There are various ways to meet such accommodations in Blackboard assessments by configuring extra time in test option settings.
WebEx Polling Questionnaire
WebEx Polling Questionnaires. Learn how to create, edit, import poll questionnaires, as well as save results.
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