Knowledge Base

Categories (10)

Account Management & User Access

CCRI username and password management; access requests, includes access to Office 365 Email, MyCCRI, Blackboard, Banner, Department share drive, etc.

Classroom and A/V Media Services

Classroom technology support and professional A/V media services to support events.

Computers, Software & Printing

Support for CCRI-owned hardware, software and other devices, includes desktops, laptops, printers, MFDs, iPads, software requests, e-quotes.

Enterprise Applications

Banner, Workflow, Argos, BDMS, DegreeWorks, SignalVine, etc.

Instructional Technology Services

Instructional technology tools and consulting services, includes Blackboard, Medial, Respondus Lockdown Browser and Monitor.

Networking and Wireless Services

Requests and issues connecting a computer or device to the CCRI network, includes wired and wireless as well as remote access.

Office 365, Email and Calendaring

Office 365 support for email and other apps, includes Outlook, OneDrive, OneNote, Teams

Security and Safe Computing

IT security, including the ability to report incidents and information to protect yourself online

Telephony, Communication and Collaboration

Phones, voicemail and audioconferencing and videoconferencing, includes desk and cell phones...

Web Services

Request new websites, website access, or assistance with OmniUpdate.

Articles (14)

How to Clear Cache in Safari on Mac

How to clear cache in Safari for a mac.

How to Create a WebEx Meetings Invite via the Outlook Plug-in

How to Create a WebEx Meetings Invite via the Outlook Plug-in.
WebEx Meetings makes hosting an online meeting easy. You can schedule a meeting in advance or start one right away. When it's time to meet, you can present and collaborate with your team as if you're in the same room. With the WebEx Meetings Outlook plug-in, WebEx Meeting invites can be created directly from Outlook.

How to Create a WebEx Meetings invite via the WebEx Dashboard ccri.webex.com

How to Create a WebEx Meetings invite via the WebEx Dashboard ccri.webex.com. WebEx Meetings makes hosting an online meeting easy. You can schedule a meeting in advance or start one right away. When it's time to meet, you can present and collaborate with your team as if you're in the same room.

How to Drop a Class

Students are able to drop a course from within their MyCCRI account. Note that this function is only available during the drop-add period.

How to Schedule a WebEx Event

Learn how to schedule a WebEx Event from the Webex dashboard ccri.webex.com

How to View Faculty Office Hours

View office hours that a faculty member has posted for a course that you are enrolled in.

Performing a Degree Evaluation (For Faculty)

Faculty can perform a degree evaluation for their students on either their current program or an alternate program.

Request Preferred First Name Change in Blackboard

How to request a preferred first name

WebEx Events – Post-Event Survey Questions & Forms

WebEx Events Survey. Post-event surveys provide valuable feedback from event attendees, and can be used to collect additional valuable data.

WebEx Events – Registration Questions & Forms

WebEx Events, Registration Questions & Forms. The registration options and forms are valuable tools that, not only help you draw attendance to your online event, but collect valuable data from a prospective audience.

WebEx Meetings – Meeting Security and Participant Privileges

WebEx Meetings – How to Secure Your Meeting (During a Meeting)
While hosting a WebEx Meeting via the WebEx Meetings application. the host can enable/disable features that will allow them to secure the meeting and avoid unnecessary disruptions. These measures are also aide in good web conferencing practices.

WebEx Meetings - Scheduling Permissions / Outlook Delegate Access

Allow Someone to Schedule Webex Meetings on Your Behalf in Microsoft Outlook Using the Webex Meetings Outlook Plug-in