Knowledge Base

Categories (10)

Account Management & User Access

CCRI username and password management; access requests, includes access to Office 365 Email, MyCCRI, Blackboard, Banner, Department share drive, etc.

Classroom and A/V Media Services

Classroom technology support and professional A/V media services to support events.

Computers, Software & Printing

Support for CCRI-owned hardware, software and other devices, includes desktops, laptops, printers, MFDs, iPads, software requests, e-quotes.

Enterprise Applications

Banner, Workflow, Argos, BDMS, DegreeWorks, SignalVine, etc.

Instructional Technology Services

Instructional technology tools and consulting services, includes Blackboard, Medial, Respondus Lockdown Browser and Monitor.

Networking and Wireless Services

Requests and issues connecting a computer or device to the CCRI network, includes wired and wireless as well as remote access.

Office 365, Email and Calendaring

Office 365 support for email and other apps, includes Outlook, OneDrive, OneNote, Teams

Security and Safe Computing

IT security, including the ability to report incidents and information to protect yourself online

Telephony, Communication and Collaboration

Phones, voicemail and audioconferencing and videoconferencing, includes desk and cell phones...

Web Services

Request new websites, website access, or assistance with OmniUpdate.