Webex: Forwarding Calls

Description:

If you don’t want to miss important calls, forward them to another number. If you don't want to be interrupted, forward calls to voicemail. In User Hub, you can also configure when and whom to forward calls.

How-to Steps:

1. Go to: https://user.webex.com/
2. Login with your CCRI email address
3. In the User Hub, Go to Settings
4. Then, click Calling
5. Finally, click Call Settings
6. Go to the Call forwarding section and turn on the toggle.
7. Select the call forwarding option that you want to use.

   • Forward all calls — Choose this option to forward all calls to a specific phone number. You can:

     • Enter a specific internal or external phone number to which you want to forward the calls.

     • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

     • Select Play a brief tone for forwarded calls to play a brief tone whenever a call is forwarded.

   • Forward calls during busy lines — Choose this option to forward the calls when the line is busy. You can:

     • Enter a specific internal or external phone number to which you want to forward the calls.

     • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

   • Forward calls when unanswered — Choose this option to forward the calls when you’re away or not answering your phone. You can:

     • Enter a specific internal or external phone number to which you want to forward the calls.

     • Set the Number of rings before forwarding. Once the call exceeds this number of rings, it will be forwarded to the phone number entered.

     • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

   • Forward calls if the network is disconnected — Choose this option to forward the calls when your Webex Calling primary line is inaccessible, clients and devices aren't connected due to power outage, or your office loses connectivity. You can:

     • Enter a specific internal or external phone number to which you want to forward the calls.

     • Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.

8. Click Save.

To quickly enable Call Forwarding to Voicemail or other Phone Numbers in the Webex App, click the Call Settings button in the bottom left corner of the app.

To add new phone numbers, click Open Call Preferences -> Add Number -> Save

Additional Information:

• Search or browse our online Knowledge Base
• Call the CCRI IT Help Desk at (401) 825-1112