Webex - Changing your queue availability status (Webex Client)

Description:

If your department utilizes call queues to handle incoming calls, you will need to set your Availability status in order to receive calls. 

How-to Steps:

1. If your department utilizes call queues, you will see the following options on the bottom left of your Webex application:
   
    
2. To configure your availability, select the option that says Queues 
    
3. This will display a menu in which the top half will display your Agent status 
    
4. To change your status, click on the status drop-down box 
    
5. From here, you may set your availability to one of the following options:
   • Signed In - You have signed in, but are not yet ready to receive calls from queues. 
   • Signed Out - You are signed out and will not receive any calls from queues. 
   • Available - You are ready to receive calls from queues.
   • Unavailable - You are not available to receive calls from queues. 
   • Wrapping Up - You are wrapping up the call, but will still receive calls from call queues. 

Additional Information:

• Search or browse our online Knowledge Base
• Call the CCRI IT Help Desk at (401) 825-1112