Description:
This is how you can change your voicemail message to a custom recording instead of the Webex Default
How-to Steps:
- Go to: https://user.webex.com/
- Login with your CCRI email address
- In the User Hub, Go to Settings (this is arrow 1. in the image below)
- Then, click Calling (this is arrow 2. in the image below)
- Finally, click Voicemail (this is arrow 3. in the image below)
- Scroll down to the Send calls to voicemail section
- Send all calls to voicemail — This option forwards all calls to voicemail.
- Send calls to voicemail when the line is busy — This option forwards calls to voicemail when you’re already on a call. Switch the option on and you can choose to set up either a default greeting or a custom greeting.
- To set the default greetings, select the Default message when busy option.
- To set your own custom personalized greetings, select the Custom message option and click Upload File to upload your audio (WAV) file or click the Record Message to record the message.
- Send calls to voicemail when no one answers — This option forwards incoming calls to voicemail after a specified number of rings. Switch the option on and select the number of rings before playing the greetings from the drop-down list. You can choose to set up either a default greeting or a custom greeting.
- To set the default greetings, select the Default message when busy option.
- To set your own custom personalized greetings, select the Custom message option and click Upload File to upload your audio (WAV) file or click the Record Message to record the message.
- Click Save to save any changes to your voicemail settings
In https://user.webex.com/ :
Scroll down to Send calls to voicemail:
Additional Information:
- Search or browse our online Knowledge Base
- Call the CCRI IT Help Desk at (401) 825-1112