WebEx: How to Forward a Voicemail Message to Another User

Description:

This article explains how to forward a voicemail message to another user using the WebEx Calling voicemail system.

Before You Begin: 

• You must know your voicemail PIN.
• If needed, see our WebEx: Resetting Your Voicemail PIN article for instructions.

How-to Steps:

1. Access the Voicemail System
   • Dial *62 from your Cisco desk phone or Webex App to call the voice portal.
   • When prompted:
     • If calling from your own phone, enter your voicemail PIN, then press #.
     • If calling from another phone, press *, enter your mailbox ID (your seven-digit CCRI phone number), then your voicemail PIN, each followed by #.
   • If you haven't recorded your name yet, you’ll be prompted to do so before continuing.​​​​​​
2. Listen to the Voicemail
   • Press 1 to access your voicemail messages.
   • Press 1 again to listen to the current message.
3. Forward the Message 
   • After the message plays, press 9 for more options.
   • Press 2 to forward the message.
   • Record an introductory message (required). This will play before the original voicemail when the recipient listens to it.
   • Press # to end the recording.
4. Send the Forwarded Message
   • Press 3 to send the message.
   • Enter the mailbox number of the recipient. These are the last four digits of their CCRI phone number (extension), then press #.​​​​​​​
5. Return to the Main Menu​​​​​​​
   • Press * three times to return to the main menu.​​​​​​​

Important Notes:

• WebEx Calling Only: The voicemail forwarding feature only works between users on WebEx Calling. 
• Message Retention: Read messages are automatically deleted after 45 days, unless they are marked as saved.
• Mailbox Limits: If your mailbox reaches 100 messages or 100 minutes of saved content, it will no longer accept new messages. You must delete old messages to free up space.

Additional Information:

• Search or browse our online Knowledge Base
• Call the CCRI IT Help Desk at (401) 825-1112