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Description: FAQ and General Information for Student Printing and the information we have on PaperCut. Click on images to view high-quality versions.
General FAQ:
Where can I print?
You can print at all four campuses, at either the Academic Computer Lab or the Library.
Can I print in one lab and pick my print up in another lab?
Yes, you can retrieve your print at any campus Academic Computing Lab or Library multi-functional device (MFD).
How do I print from Academic Computer Labs or Library machines?
To print, you will need your CCRI ID card or username and password, then from the computer you have signed into, print to the FollowMe printer queue. On the Ricoh MFD, locate the reader and tap your CCRI ID card. Once there, tap the Print Release icon. Select the individual print job to print or select "Print All" to release all print jobs in your queue. Once you select a print job you can select "Cancel Job" to delete it.
You can then select "Back" for the previous menu or "Log Out". If you do not log out yourself, PaperCut will automatically log you out after 30 seconds.
Do I need my CCRI ID Card in order to print?
No. You can print by logging in with your CCRI username and password, however, it is much quicker to tap your ID card.
What is an allowance?
See the Allowance FAQ section.
Can I print from a mobile device?
Yes. Scroll down to the Mobile Printing section.
How do I scan from the printer?
To scan, you will need your CCRI ID card or username and password. On the Ricoh MFD device, tap the reader with your ID card or enter your CCRI username and password on the display.
From the menu select the Scan icon, then select Scan to My Email to have the MFD scan the document directly to your email account or select Scan to Custom Email to scan documents to any other email address. All scans will appear as .PDFs when emailed.
You can then select "Back" for the previous menu or "Log Out". If you do not log out yourself, PaperCut will automatically log you out after 30 seconds.
How do I copy from the printer?
To copy, you will need your CCRI ID card or your CCRI username and password. On the Ricoh MFD device, tap the reader with your ID card or enter your CCRI username and password on the display. From the menu choose Device Functions, which brings you to the copier options make copies. You can then select the number of copies, double-sided, orientation, quality, etc.
When finished copying, press the Home button on the MFD device, select the PaperCut icon on the display and select Log Out on the display.
How long will my print out be retained in the queue?
Your print request will remain in the queue for 72 hours.
How does printing work?
CCRI utilizes PaperCut for student-facing printing services. When a student prints from a FollowMe-enabled MFD, their queue on the PaperCut/FollowMe service is processed by PaperCut and released to the MFD. Files within PaperCut are held for 72 hours, after which they are deleted. A student can request a print job at one campus, and print at another, as this is an Internet-powered service.
Allowances FAQ:
Students are allowed a set amount per semester, but they can add more funds to print with.
What is my printing allowance?
A currently active student’s CCRI account is pre-loaded with a printing allowance of $50.00 each semester to cover the cost of printing. This allowance, 1000 pages at 5 cents per page, is based upon average student use. Some students will use less and some students will use more. Unused funds are cleared at the end of each semester. The print funds cannot be used for any purpose other than printing and they are not transferable in any way.
What happens to my printing allowance from semester to semester?
At the end of each semester, unused printing funds are cleared and the printing allowance is reset at the beginning of next semester. The printing allowance is not carried over semester to semester nor does CCRI issue refunds.
What happens when I reach my $50.00 free print allowance?
If you exhaust your $50.00 print allowance, you can add funds to your CCRI KnightCard+ by logging into your TouchNet account.
What is the cost per page?
The cost is $0.05 per single-sided 8.5x11 inch black and white page. For double-sided, the cost is $0.10.
What happens when there is a printer jam, error, poor quality output or my print is missing?
If you have an issue printing, please see the Lab Monitor for assistance. The Lab Monitors have been specifically trained to work with the MFD’s. They will clear jams, errors, troubleshoot missing prints and assist with reprinting bad prints.
Will I be refunded any prints if my print job does not print out correctly?
No, you will not be refunded any prints to your allowance. Students are allotted a significant number of prints each semester plus additional prints to account for errors. If there is a problem with a printer, please notify the Lab Monitor so that the problem can be resolved.
I just sent a 25-page job to the printer, but I don't want to pay for it. What do I do?
You can delete the print job at any student MFD or leave it and it will be deleted from the queue in 72 hours if not printed, there is no charge for jobs you do not print.
Mobile Printing:
While step-based, mobile printing is a powerful utility for CCRI students. Mobile printing refers to any printing operation done from a personal device, such as a phone or laptop.
iOS devices:
1. Go to http://printing.ccri.edu:9163/setup
2. Scroll down to the bottom of the page and tap on “iOS”
3. Tap on “Download” then “Allow”
4. Go to Settings > General > VPN and Device Management
5. Tap on PaperCut then tap install. You will be prompted to enter your passcode that you use to unlock your device.
Android Devices:
1. Open the Google Play Store, or your flavor of app store.
2. Search for Mobility Print then click Install/Download
3. Enable the printer service and notification access with the two buttons
4. Print as you would normally, selecting FollowMe if prompted.
Windows Devices:
1. Open your preferred web browser on the Windows machine and visit the following link: http://printing.ccri.edu:9163/setup
2. On the installer webpage, you will see a Download button. Click on it to download the PaperCut Mobile Printing (Mobility Print) installer to your Windows device.
3. Locate the downloaded installer file (it is typically in your Downloads folder) and double-click on it to run the installation.
i. Depending on how your device is configured, the PaperCut Mobile Printing installer may ask you to allow the installer to make changes to your device. This is required when installing the print services on your device.
4. Select OK on the initial setup screen. After, read and accept the license agreement when prompted. Click Next to proceed.
5. When the Printer Selection screen appears, ensure that FollowMe [All Campuses] is checked. Click Next.
6. A sign-in page will be displayed. Enter your CCRI username and password. (Note: If you receive the error of "Hold for authorization," this means you entered the incorrect login credentials.)
7. After signing in, allow the installer to finalize the installation and click Finish. After, restart the device to ensure proper installation.
8. FollowMe printing should now be an available option when selecting a printing destination. Select that as the print destination and then the print job can be released at any PaperCut-enabled MFD or Printer throughout the entire college.
MacOS Devices:
1. Go to the following link to download the printer software http://printing.ccri.edu:9163/setup
2. Open the downloaded .dmg file.
3. With the file open, double-click the PaperCut mobility print client.pkg file and the installer should open.
4. Install the Mobile Print driver. When prompted for a password during the install, this is the password for your laptop. The printer name will be FollowMe(All Campuses).
5. When printing, this screen will appear, you must enter your CCRI username and password into this dialogue in order to print.
Additional Information:
- Search or browse our online Knowledge Base
- Call the CCRI IT Help Desk at (401) 825-1112