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Description: This article describes how to verify your identity with Microsoft Authenticator if you don't receive a notification to confirm the 2-digit code. If you don't already have Microsoft Authenticator installed and connected to your MyCCRI account, you can learn how to at this article: https://ccri.teamdynamix.com/TDClient/2073/Portal/KB/ArticleDet?ID=159790.
How-to Steps:
- Upon signing into your email or a Microsoft 365 service, you will be prompted to confirm the code onscreen in the authenticator app. If you don't receive a notification on your phone to authenticate, click "I can't use my Microsoft Authenticator app right now."
- You will have a few options to authenticate. Select "Use a verification code."
- On the mobile app, you will be given a one time confirmation code.
- Enter this code into your browser and click "Verify".
Additional Information:
- Search or browse our online Knowledge Base
- Call the CCRI IT Help Desk at (401) 825-1112