Here are some general account password/access troubleshooting steps you can take to get back into your CCRI account.
Username Look-Up Tool:
CCRI students, faculty, and staff can find their username and ID number by clicking here. This can be done using either your CCRI ID number or social security number along with your date-of-birth (MM/DD/YYYY). Note: if you enter your social security number, the lookup tool with display your CCRI ID Number.
Change Password Tool:
If you know your current account password you can use the password change tool to change it by clicking here. Then enter your CCRI username and current password and click "Next". You will need to enter a new password twice to verify the change.
Reset Password Tool:
If you do not know your current account password the password reset tool is the option for you. To reset your password click here, enter your username and click "Next". Then select how to verify your authentication by either “Text Message" or "Email" option and enter the missing digits/letters of the respective options.
Authentication Reset Form:
If the Change or Reset password tools did not work for you, or if you need to reset your MFA, please fill out the “Authentication Reset Form” and submit it to the Help Desk to have your password manually reset. Be sure to send a picture of a valid photo ID with the form.
If you need further assistance, please call the help desk at (401) 825-1112.