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Welcome

The CCRI Client Portal is your gateway to a seamless and efficient experience with our services. Whether you're a student, faculty member, or staff, this portal is designed to provide you with quick access to the resources you need.

Knowledge Base

Looking for a quick solution? Search the extensive collection of knowledge base articles to find a self-help solution (without generating a help ticket)

Browse Articles

My Ticket Status

Already submitted a help ticket? Check your ticket status or see other tickets you have created or which were created on your behalf.

My Ticket Status

Submit a Ticket

Need assistance? Use the button below to view available service offerings, find the category that best fits your needs, and create your help ticket.

Submit a Ticket

Reset Password

Need a password reset? Please use the Reset Password button below. If you are not able to reset it on your own, please fill out this form and submit it to the Help Desk with a picture of your photo ID.

Reset Password

IT Service Status

News

CCRI_Community Wi-Fi Certificate Update 02/04!

To enhance security and improve your wireless experience, we will be upgrading the Wi-Fi certificate on our network tomorrow February 4, 2025. This certificate is a digital security key that allows your devices to securely connect to our Wi-Fi. The upgrade may require you to take a simple action to continue connecting to the CCRI_Community Wi-Fi without issues.

What You Need to Do:
  1. Forget the Wi-Fi Network: Go to your device's Wi-Fi settings, find the CCRI_Community network, and select "Forget" or "Remove" for the current connection.
  2. Reconnect to the Wi-Fi Network: After forgetting the network, search for the CCRI_Community and reconnect as usual by entering your credentials. You may need to trust the new certificate, depending on your device.

Once you’ve rejoined, your device should connect to the upgraded network without any further issues.

Don't know how to forget the network? See our article, Forgetting the Wi-Fi Network (All Devices)

 

Important Information

Multi-Factor Authentication for Students

What's Changed?

Students will be required to register in our multi-factor authentication (MFA) software beginning Monday, February 5, 2024.

How to Set Up MFA:
  1. Sign in to your CCRI email to be prompted by MS Authenticator
    • Download the app to your device
  2. Open the Microsoft Authenticator app on your phone and select Add Account
    • Select "Work or School Account"
  3. At "Keep Your Account Secure" window, select Next:
    • Scan QR Code in the app and allow camera access
    • Confirm the number displayed by entering into the Enter Number box

NOTE: If you receive a new phone or phone number, or delete the Microsoft Authenticator app from your phone, you will need to submit an “Authentication Reset Form” to have your MFA registration reset.

Visit Our Knowledge Base:

For detailed instructions on Authenticator, please visit our MFA Installation Knowledge Base article. 

If you need further assistance, please visit the Academic Computer Lab at any campus or call the Help Desk at (401) 825-1112.

DUO Information and Password Policy

DUO Enrollment and Information:

Two-Factor authentication (2FA) is an extra layer of security to make sure people accessing an account is actually the correct person. To enhance security of our systems and records, CCRI requires all faculty and staff to enroll in our two-factor authentication tool called DUO. For instructions on how to self-enroll in DUO, please visit: How to Self-Enroll in DUO. To learn more about our DUO application, please visit our Cyber Security webpage for DUO.

Password Change:

As part of CCRI’s Password Reset policy, faculty and staff must change their passwords every 365 days. This prompt will appear when logging into a CCRI computer or any CCRI web-based applications when you are due to change your password. Those using a web-based app will receive a message with a link to CCRI’s password reset tool. The faculty and staff password requirements are as follows:

  • A minimum length of 14 characters
  • It must meet at least two of these complexity requirements:
    • Upper case and lower case letters
    • Numbers
    • Special characters (i.e., ~`!@#$%^&*()-_+={}[]|\;:"<>,./?)

If you need further assistance, please call the Help Desk at (401) 825-1112.

Account Management Information

Here are some general account password/access troubleshooting steps you can take to get back into your CCRI account.

Username Look-Up Tool:

CCRI students, faculty, and staff can find their username and ID number by clicking here. This can be done using either your CCRI ID number or social security number along with your date-of-birth (MM/DD/YYYY). Note: if you enter your social security number, the lookup tool with display your CCRI ID Number.

Change Password Tool:

If you know your current account password you can use the password change tool to change it by clicking here. Then enter your CCRI username and current password and click "Next". You will need to enter a new password twice to verify the change.

Reset Password Tool:

If you do not know your current account password the password reset tool is the option for you. To reset your password click here, enter your username and click "Next". Then select how to verify your authentication by either “Text Message" or "Email" option and enter the missing digits/letters of the respective options.

Authentication Reset Form:

If the Change or Reset password tools did not work for you, or if you need to reset your MFA, please fill out the “Authentication Reset Form” and submit it to the Help Desk to have your password manually reset. Be sure to send a picture of a valid photo ID with the form.

If you need further assistance, please call the help desk at (401) 825-1112.