Knight Success Hub for Faculty

Knight Success Hub for Faculty

The Knight Success Hub helps faculty work efficiently with Advising, Career Services, the Tutoring Center, and the Writing Center to identify student needs early, coordinate support services, and promote student success.

Site: https://ccri.inspire.civitaslearning.com/

Setting Up Your Account

Your access will come through an email that has the link and credentials needed to log in. Use the CCRI single sign-on (SSO) process by selecting Login with Username and entering your CCRI credentials.

Knight Success Hub login screen

Step 1: Create Your Profile

  1. At the top-right of the page, click the profile icon and select Profile from the drop-down menu.

    Profile icon dropdown menu

  2. Provide your contact details. These will appear in the Directory for staff and students.
    • Carefully check your name, title, phone, email address, and office location.
  3. Upload a photo of your face to help students and staff identify you. The image file must be:
    • .png, .gif, or .jpg/.jpeg file type
    • Smaller than 50MB
  4. Click Save to keep your updates.

    Profile editing page

Tip: From the side menu, open the Directory page and check your listing for any errors.

Note: You can find and email advisors from the Directory page. Recipients will receive notifications, and these messages will appear in the communication inbox.

Step 2: Choose Your Settings

  1. From the left menu, select Settings (gear icon).
  2. Review the two main options:
    • Visibility — By default, you are visible (for searching and contact) to students who are not currently in a section of yours. If you select Invisible, only students in your courses will be able to find and/or contact you.
    • Signature — Add the signature you want to include at the end of your email messages.

Settings page showing visibility and signature options

Create Course Alerts

For faculty, Knight Success Hub primarily supports alerts and communication related to student support. Your alerts provide a window into students' challenges and needs and can be the bridge to the campus-wide support system. Your insights into the classroom, as well as your concerns and recommendations, are central to the staff's ability to help students when they need it most.

Step 1: Get to Course Alerts

  1. Select Course Alerts from the left menu or from the Tasks panel of the Dashboard.

    Course Alerts menu option

  2. Select one of your course sections.
  3. On the course roster that opens, scroll and locate the student who needs an alert.
  4. In the row for that student, look for which alerts are open for you to create.
    • General Alerts can be added at any time.

    Course roster showing available alert options for each student

Step 2: Set the Alert Level

From the drop-down list, choose the Alert Level:

Kudos — Recognizes noteworthy performance. No resolution is needed.

  • Keep Up the Good Work from your Instructor
  • You're Showing Improvement

Kudos alert example

Medium Alert — Flags a student who may be in need of academic support or other services.

  • Attendance/Participation Concern
  • Low Quiz/Test/Assignment Scores Concern from Instructor
  • Tutoring Referral from Instructor
  • Academic Coaching Referral from Instructor
  • Reading Coach Referral
  • Writing Center Referral from Instructor
  • Career Services Referral from Faculty
  • Missing Assignment(s)

High Alert — Flags a student who is in danger of failure or being dropped as a no-show.

  • In Danger of Failing
  • Engagement/Attendance Verification Warning

Based on the alert you raise, it will route to the applicable department or support area (e.g., Advising, Tutoring and Writing Centers, Career Services).

Step 3: Personalize the Alert

According to the alert type you selected, you'll see various pre-set options, as well as ample space to write a message to the student. Writing a message is the best practice and can help supply the context needed to the advisor who will attempt to resolve the alert.

You have two other ways to personalize your message:

  • For Concerns, select the open Note: field to write your own.
  • For Student should:, select the open Note: field to write your own.

What is required? You can be as quick or careful as the student's situation calls for:

  • Minimum: Just select one or more preset checkboxes for concerns and directions.
  • Recommended: Select the preset checkboxes and write a message to the student.
  • Write your own concerns and directions and write a message to the student.

Step 4: Close the Loop

  1. On Course Alerts, you can see all the alerts you have raised on the Current Academic Year Alerts tab.
  2. Click on a student's name to see updates from staff, add your own comments, or view resolution comments for your alert.

Details of alerts sent to students will remain throughout the entire academic year, even after the alert itself has been resolved.

Current Academic Year Alerts tab

Need Help?

For technical support related to Knight Success Hub, please contact the CCRI IT Help Desk. When reporting issues, include screenshots and a detailed description of the issue whenever possible.

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