Knight Success Hub for Faculty

Knight Success Hub for Faculty

Use Knight Success Hub to identify student needs, submit course alerts, coordinate support with student services, and review follow-up. The Hub helps faculty work efficiently with Advising, Career Services, the Tutoring Center, and the Writing Center to promote student success.

Site: https://ccri.inspire.civitaslearning.com/

Setting Up Your Account

Log In

  1. Go to https://ccri.inspire.civitaslearning.com/.
  2. Select Login with Username and enter your CCRI credentials through single sign-on (SSO). Do not use the Email tab.

Knight Success Hub login screen

Step 1: Update Your Profile

  1. At the top-right of the page, select the profile icon, then select Profile.

    Profile icon dropdown menu

  2. Review your name, title, phone number, email address, and office location. Update the editable fields as needed.
  3. Upload a photo to help students and staff identify you. The image file must be:
    • .png, .gif, .jpg, or .jpeg file type
    • Smaller than 50 MB
  4. Select Save. Your profile details support your Directory listing; what students can see depends on your visibility settings (see Step 2).

    Profile editing page

Tip: From the side menu, open the Directory page and check your listing for any errors.

Note: You can find and email advisors from the Directory page. Recipients will receive notifications, and these messages will appear in the communication inbox.

Step 2: Configure Your Settings

  1. From the left menu, select Settings (gear icon).
  2. Under Visibility, review Emailing and Directory separately:
    • Emailing — Controls who can send you emails through Knight Success Hub. Select an available option in this row. Students cannot read your emails through this setting.
    • Directory — Controls who can view your office location, email address, and office phone number. Choose My Students, All Students, or Invisible (no students).
  3. Review Timezone Settings and confirm that the selected time zone is appropriate.
  4. Under Signatures, enter the signature you want to include at the end of your emails.
  5. Select Save.

Directory exception: Even if you select Invisible, your name remains visible in the Directory to your assigned students. Invisible does not mean complete anonymity.

Settings page showing Visibility (Emailing and Directory), Timezone, and Signatures options

Submit a Course Alert

Use an alert to recognize progress or connect a student with support. Your alerts provide a window into students' challenges and needs and can be the bridge to the campus-wide support system. Follow steps 1–6 below, using the alert reference to choose the appropriate level and concern.

Open Course Alerts

  1. Select Course Alerts from the left menu or from the Tasks panel on the Dashboard.

    Course Alerts menu option

  2. Select the course section containing the student.
  3. Locate the student on the roster. In that student's General Alert column, select + add general alert.
    • General alerts can be added at any time.

    Course roster showing the + add general alert option for each student

Select an Alert Level and Concern

  1. Choose Kudos, Medium Alert, or High Alert from the Alert Level list. Then select the applicable concern or recognition using the reference below.

Alert Level drop-down with Kudos selected

Choose the Appropriate Alert

Kudos — Recognizes noteworthy performance or improvement. No resolution is needed.

  • Keep Up the Good Work from your Instructor
  • You're Showing Improvement

Medium Alert — Identifies a student who may need academic support or other services.

  • Attendance/Participation Concern
  • Low Quiz/Test/Assignment Scores Concern from Instructor
  • Tutoring Referral from Instructor
  • Academic Coaching Referral from Instructor
  • Reading Coach Referral
  • Writing Center Referral from Instructor
  • Career Services Referral from Faculty
  • Missing Assignment(s)

High Alert — Identifies a student in danger of failing or being dropped as a no-show.

  • In Danger of Failing
  • Engagement/Attendance Verification Warning

The selected concern determines the receiving department or support area, such as Advising, Tutoring, the Writing Center, or Career Services.

Add Notes and Notify the Student

  1. Enter an Internal Note. In Internal Note – Not Visible to Student, enter relevant context for the staff reviewing the alert. Include specific observations, the concern, and any steps already taken. Avoid unnecessary sensitive details or speculation.

    Staff only: The student cannot see this note, and it is not included in the student notification email. Use the student message field for directions you want the student to receive.

    Alert form showing the Internal Note – Not Visible to Student field

  2. Preview and send the student notification. Select Preview Email to Student and Add Optional Message. Review the notification, enter any directions or encouragement in Message to Student (Optional), and select Send when ready.

    Visible to the student: The notification includes the alert and any optional student message you enter.

    Student email preview with Message to Student (Optional) field

Submit Alerts for Multiple Students

Use a bulk alert when the same concern or recognition applies to several students in a course section.

  1. Open Course Alerts and select the course section.
  2. Select the checkboxes beside the intended students, then select Bulk Create Alert to open the bulk-alert form.

    Important: If no students are selected, the bulk-alert process defaults to every student on the roster. Select the intended students before opening the bulk-alert form.

    Roster with student checkboxes selected and the Bulk Create Alert button

  3. Verify that the recipient list contains only the intended students.

    Bulk-alert form recipient list

  4. Select the Alert Level and the applicable concern or recognition.
  5. If needed, enter an Internal Note that applies to every selected student. Use separate alerts when students need different staff context or messages.
  6. Select Preview Email to Student and Add Optional Message. Review the notification and enter any optional message that applies to all selected students.

After Submission

The selected concern routes the alert to the appropriate department or support area. Staff review the information and determine the appropriate follow-up.

The student notification contains the alert and any optional student message you included. It does not contain the internal note.

Review and Update Your Alerts

Use Current Academic Year Alerts to review an alert's status and provide updates.

  1. Open Course Alerts and select Current Academic Year Alerts.
  2. Use the available filters to locate the alert.
  3. Open or expand the alert to review its details and status.
  4. Use the comments option to add relevant information, such as a change in attendance, submitted work, or contact with the student.

Details of alerts sent to students will remain throughout the entire academic year, even after the alert itself has been resolved.

Expanded alert showing resolution details and the comments option

Alert Resolution

Responsible staff resolve an alert by selecting a resolution label and documenting the outcome in a resolution comment. The label summarizes the outcome; the comment explains the response and any next steps.

Recommend Alert Resolution

Faculty cannot currently close alerts directly. To recommend resolution:

  1. Locate the alert under Current Academic Year Alerts.
  2. Add a comment explaining what changed and why you recommend closing the alert.

The responsible staff member reviews your update and closes the alert as appropriate.

Need Help?

For technical support related to Knight Success Hub, please contact the CCRI IT Help Desk. When reporting issues, include screenshots and a detailed description of the issue whenever possible.

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