Description: Editing a ticket in TeamDynamix refers to modifying an existing service request, incident, or task. In simpler terms, you update details (like what’s being worked on), track progress, or change who’s handling it. The system automatically records changes and alerts the right people.
Follow the steps below to correctly edit a ticket on TeamDynamix:
- Open the ticket you are trying to edit
- Select Edit from the green tabs along the top of the ticket
- Once you make the desired changes to the ticket, click Save in the top left of the window
