How to Access TouchNet and Configure Two-Factor Authentication
1. Login to TouchNet from the "My Account" panel in MyCCRI.
2. In the right-hand pane titled "My Profile Setup", select "Security Settings".
3. You will see two options: Primary Method and Backup Method (optional). Be sure to use the primary authentication method to set it up initially.
4. In the Primary Method section, click the "Edit" button in the bottom right corner.
Note: If you have authentication methods set up already, you will be prompted to enter a code before you can continue.
5. Based on your preference of authentication method, select the title below to view the steps:
Authenticator App Text Message Email Address
1. On the "Multi-Factor Authentication" screen in TouchNet, select the "Google Authenticator" option.
2. Open the Microsoft Authenticator app on your device and tap the " + " icon to add a new account.
3. Select "Work or School account".
4. Select "Scan QR code" and scan the QR code listed on the TouchNet screen. You will now receive authentication codes via the Microsoft Authenticator app.
1. If you've configured TouchNet authentication previously, you will see a list of saved mobile numbers that you can use.
2. If you do not see this column, or you wish to add a new mobile number, you may enter and verify a new mobile number.
1. Similar to the text message instructions, you will see a list of saved email addresses if you've used them previously.
2. If you have not previously set up an email address, enter your non-CCRI email address and choose "Send Code" to verify.
Additional Notes
- We highly recommend using a backup authentication method as well to ensure you never lose access to your TouchNet account.
- If you need to reset your authenticator settings for TouchNet, please contact One Stop Student Services at 401-825-2003.
- While Google Authenticator is available as an option, CCRI does not support or endorse its use for verification purposes. We recommend using Microsoft Authenticator.