Description: Adding an Additional Mailbox to Outlook
You have been granted access to a second email account but aren’t sure how to access it from your Outlook desktop client. The following guide will show you how for Outlook 2013, 2016, and 2019.
First, open the Outlook desktop client. Click “File” on the top left,
then in the “Info” tab, click the “+ Add Account” button.
A new window will pop-up to “Add an Account”
Input the e-mail address of the mailbox (e.g. helpdesk@ccri.edu).
Click “Connect” to begin the setup process, and follow the resulting prompts.
It will try to sign in to the Shared Mailbox's account, please click "Sign in with another account"
It will return you to the sign in page where you need to click the "X" to remove the shared mailbox address. Please enter YOUR CCRI email address in its place and perform the sign in steps.
Restart the Outlook client and the second mailbox will appear in the left-hand Folder Pane along with your personal mailbox.
Additional Information:
- Search or browse our online Knowledge Base
- Call the CCRI IT Help Desk at (401) 825-1112