Adding an Additional Mailbox to Outlook

Description:  Adding an Additional Mailbox to Outlook

You have been granted access to a second email account but aren’t sure how to access it from your Outlook desktop client. The following guide will show you how for Outlook 2013, 2016, and 2019.

First, open the Outlook desktop client. Click “File” on the top left,

then in the “Info” tab, click the “+ Add Account” button.

A new window will pop-up to “Add an Account”

Input the name of the account (e.g. “HelpDesk”), and the e-mail address of the mailbox (e.g. Do not enter a password on this page.

Click “Next” to begin the setup process, and follow the resulting prompts.

You will end up on the CCRI Information Systems login portal. Enter your CCRI credentials here and follow any remaining prompts that may appear.

Restart the Outlook client and the second mailbox will appear in the left-hand Folder Pane along with your personal mailbox.


Additional Information:

  • Search or browse our online Knowledge Base
  • Call the CCRI IT Help Desk at (401) 825-1112
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Article ID: 91435
Wed 11/6/19 10:21 AM
Tue 5/16/23 1:36 PM