How to Add a Shared Mailbox to Outlook Mobile

Description: If you use Outlook for iOS or Outlook for Android, you can add a shared mailbox you have permissions to access on Outlook Mobile.

How-to Steps:

1. Sign in to your primary account in Outlook for iOS or Android.
2. Tap the "Add Account" button in the left navigation pane, then tap "Add a Shared Mailbox"
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3. If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox. 
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After the account setup process completes, the shared mailbox will display in your account list in Outlook for iOS or Outlook for Android. 

To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select "Delete Account". 

Additional Information:

• Search or browse our online Knowledge Base
• Call the CCRI IT Help Desk at (401) 825-1112