How do I enable pop-up windows in my browser for Blackboard to work correctly?

Description: This article provides step-by-step instructions on how to enable pop-ups for the Blackboard learning management system to ensure a seamless online learning experience.

How-to Steps:

  1. Open Your Web Browser:
    • Launch your preferred web browser (e.g., Google Chrome, Mozilla Firefox, Microsoft Edge).

  2. Access and Login To Blackboard:
    • Go to Blackboard by clicking here, or by navigating to the CCRI homepage and selecting "Blackboard" from the login dropdown menu.

    • Login by entering your CCRI login credentials and selecting "Sign In". 

  3. Access Browser Settings:
    • In your web browser, locate and click on the browser menu button (typically represented as three lines or dots) in the top-right corner.

  4. Open Pop-Up Settings:
    • Look for and select "Settings," "Options," or "Preferences," depending on your browser.

  5. Allow Pop-Ups for Blackboard:
    • Within the browser settings, find the section related to pop-ups or content settings (typically within the Privacy and Security sections).

    • Add an exception to allow pop-ups for the Blackboard website. This may involve adding the Blackboard URL to a whitelist or an allowed list. Additionally, you may have to locate Blackboard from a list of previously accessed websites. 

  6. Save Changes:
    • If applicable, after adding the exception, save your changes and exit the browser settings.

  7. Test Pop-Ups
    • Return to Blackboard and navigate to a section where you expect pop-ups to appear (e.g., course materials, quizzes, assignments).

    • Verify that the pop-ups related to Blackboard are now open as expected.

Additional Information:

  • Enabling pop-ups for Blackboard is essential for accessing course content, submitting assignments, and taking quizzes or exams.
  • If you encounter any issues or need further assistance with enabling pop-ups for Blackboard, please contact the CCRI IT Help Desk at (401) 825-1112 for support.


Article ID: 83173
Tue 7/16/19 2:29 PM
Tue 9/19/23 12:53 PM