PaperCut Balance, Allowance, and Cost FAQ

Description: Below, you will find answers to frequently asked questions regarding balances, allowance, and costs when it comes to Papercut. 

  1. What is my printing allowance? 

    • A currently active student’s CCRI account is pre-loaded with a printing allowance of $50.00 each semester to cover the cost of printing.  This allowance, 1000 pages at 5 cents per page, is based upon average student use.  Some students will use less and some students will use more. Unused funds are cleared at the end of each semester.  The print funds cannot be used for any purpose other than printing and they are not transferable in any way.

  2. What happens to my printing allowance from semester to semester? 

    • At the end of each semester, unused printing funds are cleared and the printing allowance is reset at the beginning of next semester.  The printing allowance is not carried over semester to semester nor does CCRI issue refunds.

  3. What happens when I reach my $50.00 free print allowance?

    • If you exhaust your $50.00 print allowance, you can add funds to your CCRI KnightCard+ by logging into your TouchNet account

  4. What is the cost per page?

    • The cost is .05 cents per 8.5x11 inch black and white page. 

  5. What happens when there is a printer jam, error, poor quality output or my print is missing? 

    • If you have an issue printing, please see the Lab Monitor for assistance.  The Lab Monitors have been specifically trained to work with the MFD’s.  They will clear jams, errors, troubleshoot missing prints and assist with reprinting bad prints.

  6. Will I be refunded any prints if my print job does not print out correctly?

    • No, you will not be refunded any prints to your allowance.  Students are allotted a significant number of prints each semester plus additional prints to account for errors.  If there is a problem with a printer, please notify the Lab Monitor so that the problem can be resolved.

  7. I just sent a 25-page job to the printer, but I don't want to pay for it. What do I do? 

    • You can delete the print job at any student MFD or leave it and it will be deleted from the queue in 72 hours if not printed, there is no charge for jobs you do not print.

Additional Information:

  • Search or browse our online Knowledge Base
  • Call the CCRI IT Help Desk at (401) 825-1112