Webex - Changing your queue availability status (Cisco Phone)

Description:

If your department utilizes call queues to handle incoming calls, you will need to set your Availability status in order to receive calls. 

How-to Steps:

1. After signing into your Cisco phone, you should see a screen similar to the one shown below:
    
2. In order to change your Agent Status, click the third button from the left underneath Agt status 
    
3. By pressing up or down on the colored ring, you can cycle between the various status options. After highlighting your desired status, press the large silver button in the center to confirm your choice 

Additional Information:

• Search or browse our online Knowledge Base
• Call the CCRI IT Help Desk at (401) 825-1112