Why do I get "The Information you entered does not match our records" when trying to retrieve my username?

Description: Why do I get "The Information you entered does not match our records" when trying to retrieve my username?

How-to Steps:

  • Your date of birth was not entered in the correct format of mmddyy
  • Your CCRI ID number, social security number or date of birth was not entered correctly
  • Your application has not been fully processed yet
  • Your social security number and/or date of birth on file is incorrect or missing

To resolve these errors:

  • Check the information and try again making sure the date of birth is typed in the correct format
  • The application process takes twenty-four hours. If this time has elapsed, contact the Office of Enrollment Services at 401-825-2003 and verify that there is no missing information delaying the process.
  • Verify with the Office of Enrollment Services that the Social Security number and date of birth on file is correct.

Additional Information:

  • Search or browse our online Knowledge Base
  • Call the CCRI IT Help Desk at (401) 825-1112

Details

Article ID: 83016
Created
Fri 7/12/19 3:53 PM
Modified
Fri 8/16/19 10:41 PM