Webex: Making Calls

Description: 

This is how you make calls while working in the Webex app.

How-to Steps:

You can make a call from the Audio or Video icons wherever you are working within the Webex app.

Using the Soft Phone (Digital Phone)

- Go to the Calling tab:

• You can view call history to quickly call back a recently called or missed number or contact
• You can use the search bar to find a saved contact, CCRI staff/faculty, or dial a new number 

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• Click the Audio or Video icons to start either an audio call or video call 

- Go to the Contacts tab

• You can view saved contacts
• Hover over a contact to send a message, start an Audio call, or start a Video call 

Using a Desk Phone (Physical Phone)

- Go to the Calling tab 

• If you have a desk phone connected to your Webex, you can switch between your Webex app and desk phone using the option under the keypad 
• Select a contact to call or dial a number and the call will go through your desk phone.

If you do not have a desk phone connected to your Webex account, or your only device option is "My Computer", you will use the Digital Phone steps above.

Additional Information:

• Search or browse our online Knowledge Base
• Call the CCRI IT Help Desk at (401) 825-1112