WebEx: How to Forward a Voicemail Message to Another User

Description:

This article explains how to forward a voicemail message to another user using the WebEx Calling voicemail system.

Before You Begin: 

How-to Steps:

  1. Access the Voicemail System
    • Dial *62 from your Cisco desk phone or Webex App to call the voice portal.
    • When prompted:
      • If calling from your own phone, enter your voicemail PIN, then press #.
      • If calling from another phone, press *, enter your mailbox ID (your seven-digit CCRI phone number), then your voicemail PIN, each followed by #.
    • If you haven't recorded your name yet, you’ll be prompted to do so before continuing.​​​​​​
  2. Listen to the Voicemail
    • Press 1 to access your voicemail messages.
    • Press 1 again to listen to the current message.
  3. Forward the Message 
    • After the message plays, press 9 for more options.
    • Press 2 to forward the message.
    • Record an introductory message (required). This will play before the original voicemail when the recipient listens to it.
    • Press # to end the recording.
  4. Send the Forwarded Message
    • Press 3 to send the message.
    • Enter the mailbox number of the recipient. These are the last four digits of their CCRI phone number (extension), then press #.​​​​​​​
  5. Return to the Main Menu​​​​​​​
    • Press * three times to return to the main menu.​​​​​​​

Important Notes:

  • WebEx Calling Only: The voicemail forwarding feature only works between users on WebEx Calling. 
  • Message Retention: Read messages are automatically deleted after 45 days, unless they are marked as saved.
  • Mailbox Limits: If your mailbox reaches 100 messages or 100 minutes of saved content, it will no longer accept new messages. You must delete old messages to free up space.

Additional Information:

  • Search or browse our online Knowledge Base
  • Call the CCRI IT Help Desk at (401) 825-1112
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