Come February 1, 2027, all currently registered MFA users who opted to use SMS/Call authentication will need to enroll themselves in Passkey verification. To enroll yourself in Passkey verification, follow the steps below.
You must be on iOS version 17 or later to use Passkey verification.
1. Download Authenticator from the Apple App Store. Once installed, go through the on-screen instructions.
2. Add your account in Authenticator on your iOS device:
- If you have installed Authenticator for the first time, tap Add work or school account on the page that says Secure Your Digital Life:
- If you have Authenticator installed on your device but have not yet added an account, tap the + button in the top right, tap Work or school account, then tap Sign In.
- If you already have your CCRI account added in Authenticator, tap your account, then tap Create a passkey.
3. Proceed through and complete Multifactor Authentication (MFA).
4. Microsoft Authenticator requires the use of a screen lock. If prompted with a screen that says Screen lock required, tap Settings.
5. Microsoft Authenticator requires permission to be used as a passkey provider. When prompted with the screen that says Allow Authenticator to autofill your passwords and passkeys, tap Settings.
- If on iOS 18, head to Settings -> General -> Autofill & Passwords. On iOS 17, go to Settings -> Passwords -> Password Options. Make sure AutoFill Passwords and Passkeys is enabled, then ensure Authenticator is enabled under that.
6. After returning to Authenticator, tap Done to confirm that Authenticator is now registered as a passkey provider. You will see that your new method is added as a sign-in method for your account. Tap Done again to finish.
Additional Information:
- Search or browse our online Knowledge Base
- Call the CCRI IT Help Desk at (401) 825-1112