Webex - Changing your queue availability status (Webex Client)

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Description:

If your department utilizes call queues to handle incoming calls, you will need to set your Availability status in order to receive calls.

If your department utilizes call queues, you will see the following options on the bottom left of your Webex application:
To configure your availability, select the option that says Queues
This will display a menu in which the top half will display your Agent status
To change your status, click on the status drop-down box
From here, you may set your availability to one of the following options:
- Signed In - You have signed in, but are not yet ready to receive calls from queues.
- Signed Out - You are signed out and will not receive any calls from queues.
- Available - You are ready to receive calls from queues.
- Unavailable - You are not available to receive calls from queues.
- Wrapping Up - You are wrapping up the call, but will still receive calls from call queues.