Webex: Changing your Call Queue Status on Webex Desk Phone

Description:

This is how you change your Agent Status for the Call Queues on the Cisco Webex Desk Phones

How-to Steps:

  1. After you have signed into the desk phone using Guest In and AgtSignIn, click the softkey button for Agt status
  2. You will have 3 statuses to choose from: Available, Unavailable, and Wrap-up

    • Available—You're ready to receive calls.

    • Unavailable—You're not available to receive calls.

    • Wrapping up—You're near the end of your shift but you can still receive calls.

  3. Use the navigation cluster on the center of the phone to move up or down to pick a status
  4. Once you have your status highlighted, click the softkey button for Select to submit your status

Visual Steps:

Step 1: Step 2:
   

 

Additional Information:

  • Search or browse our online Knowledge Base
  • Call the CCRI IT Help Desk at (401) 825-1112
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