WebEx: Call Transfer on '0' to Another Phone Number

Description: This is how you can allow callers to press 0 and be transferred to another phone number, of your choosing, when they reach your voicemail greeting.

If you use this feature, be sure to record your voicemail greeting with the appropriate guidance for the caller. For example, "To reach my assistance, press 0."

How-to Steps:

  1. Go to: https://user.webex.com/
  2. Login with your CCRI email address
  3. In the User Hub, Go to Settings (this is arrow 1. in the image below)
  4. Then, click Calling (this is arrow 2. in the image below)
  5. Finally, click Voicemail (this is arrow 3. in the image below)
  6. Go to Additional settings and toggle on Transfer on '0' to another phone number, and enter the phone number  or extension to which callers to be transferred.
  7. Click Save to save any changes to your voicemail settings.

 

Additional Information:

  • Search or browse our online Knowledge Base
  • Call the CCRI IT Help Desk at (401) 825-1112
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