Services A-Z (64)

Request to have a CCRI phone extension added, changed, or removed.

To Report an Incident with Argos

Request a new Argos report, edit an existing one or ask a general Argos Question

To request access to Banner Document Management System (BDMS).

Become a content manager for your department or CCRI organization.

Problems access a CCRI computer system, such as Banner, Argos, Workflow, etc.

Problems connecting to the Internet while on any of the CCRI campuses.

Use this service type when you can't find what you need

This service is to request assistance with DUO, our two-factor authentication tool.

Update personal information in MyCCRI to get emergency notifications via text and/or email.

Connecting to the CCRI wireless without a CCRI account.

How to download Office 365 for FREE on your device(s).

This service is to request temporary administrator access for a CCRI owned laptop to install software needed to work remotely.

Get support for Office 2016 applications.

Get support for Office 365 products.

Request assistance with OneDrive.

Get support for OneNote.

Get support for Outlook Online.

Request printer toner, paper, etc.

Request assistance with a printer or printing problem

Issues connecting to the CCRI wireless network.

Problems with a computer, monitor, keyboard, mouse, etc.

Problem with CCRI supported software, such as Office 365, Outlook, etc.

Report a cybersecurity incident to the correct person

Report a problem with Blackboard, such as inability to view menu.

This service includes assistance with reporting a problem with the CCRI website, such as a broken link. It DOES NOT include issues with Blackboard - Please use the Remote Teaching and Instructional Services for issues with Blackboard.

Report problem with a CCRI desk phone / landline telephone.

Report an issue with a CCRI Enterprise System such as Banner, BDMS, Travel and Expense, and Workflow

Issue with classroom technology support, such as computers, projectors, DVDs, touch screens, document cameras.

Report issues with non-classroom audio/visual equipment, such as video wall digital signage, PA system

Request a college-issued cell phone

Request your own CCRI faculty, staff, or organization webpage.

Request a shared calendar.

How to request access to a Departmental or Business Unit Shared Drive

This service is to request access for Travel and Expense

Request access to Workflow

Request an IT-related ADA accommodation.

Assistance mapping to a share drive

Request Assistance with Medial.

This service includes requests by faculty for assistance with remote teaching.

Request assistance with voicemail, such as reset voicemail password, add/remove voicemail box.

Assistance with WebEx or Videoconference equipment

Request a loan of audio/visual equipment.

Setup one-on-one Blackboard training.

Request to merge CCRI Blackboard Courses.

This service is to restore a Blackboard Course.

Request a Blackboard course to be used for CCRI organizations (non-academic).

Request training for classroom technology, such as document cameras, projectors, DVDs, etc

This service is for faculty to request equipment needed for remote teaching.

Request quotes for hardware and software purchases.

Request Technical Support or equipment for a CCRI Event

This service includes requests by student for assistance with Blackboard.

Request new hardware, such as desktop computer, laptops, additional monitor, etc.

Request to have your office technology moved.

This service is to remove a user from your Blackboard Course.

Request web support or training.

How to reset your password for all CCRI computer systems.

Visit the CCRI Responsible Use of Information Technology policy

Assistance with spam and phishing email.

Submit a request for a web project.

Problems connecting to the WiFi network while on any of the CCRI campues.