Services A-Z (64)
Telephones & Voicemail
Request to have a CCRI phone extension added, changed, or removed.
College-Wide Applications (MIS)
To request access to Banner Document Management System (BDMS).
Web Services
Become a content manager for your department or CCRI organization.
Networking and Wireless Services
Problems access a CCRI computer system, such as Banner, Argos, Workflow, etc.
Networking and Wireless Services
Problems connecting to the Internet while on any of the CCRI campuses.
Can't Find What You Need?
Use this service type when you can't find what you need
Security & Safe Computing
Update personal information in MyCCRI to get emergency notifications via text and/or email.
Networking and Wireless Services
Connecting to the CCRI wireless without a CCRI account.
Office 365, Email & Calendaring
How to download Office 365 for FREE on your device(s).
Computers, Software & Printing
This service is to request temporary administrator access for a CCRI owned laptop to install software needed to work remotely.
Security & Safe Computing
This Service is to upgrade the MAC OS on CCRI owned devices.
Office 365, Email & Calendaring
Get support for Office 2016 applications.
Office 365, Email & Calendaring
Get support for Office 365 products.
Office 365, Email & Calendaring
Request assistance with OneDrive.
Office 365, Email & Calendaring
Get support for OneNote.
Office 365, Email & Calendaring
Get support for Outlook Online.
Computers, Software & Printing
Request printer toner, paper, etc.
Computers, Software & Printing
Request assistance with a printer or printing problem
Networking and Wireless Services
Issues connecting to the CCRI wireless network.
Computers, Software & Printing
Problems with a computer, monitor, keyboard, mouse, etc.
Computers, Software & Printing
Problem with CCRI supported software, such as Office 365, Outlook, etc.
Security & Safe Computing
Report a cybersecurity incident to the correct person
Remote Teaching and Instructional Technology Services
Report a problem with Blackboard, such as inability to view menu.
Web Services
This service includes assistance with reporting a problem with the CCRI website, such as a broken link. It DOES NOT include issues with Blackboard - Please use the Remote Teaching and Instructional Services for issues with Blackboard.
Telephones & Voicemail
Report problem with a CCRI desk phone / landline telephone.
Classroom & AV/Media Services
Issue with classroom technology support, such as computers, projectors, DVDs, touch screens, document cameras.
Classroom & AV/Media Services
Report issues with non-classroom audio/visual equipment, such as video wall digital signage, PA system
College-Wide Applications (MIS)
Report an issue with BDMS
Telephones & Voicemail
Request a college-issued cell phone
Web Services
Request your own CCRI faculty, staff, or organization webpage.
College-Wide Applications (MIS)
Request a new Argos report or edit an existing one.
Office 365, Email & Calendaring
Request a shared calendar.
Account Management & User Access
How to request access to a Departmental or Business Unit Shared Drive
College-Wide Applications (MIS)
Request access to Workflow
Computers, Software & Printing
Request an IT-related ADA accommodation.
Account Management & User Access
Assistance mapping to a share drive
Remote Teaching and Instructional Technology Services
Request Assistance with Medial.
Remote Teaching and Instructional Technology Services
This service includes requests by faculty for assistance with remote teaching.
Telephones & Voicemail
Request assistance with voicemail, such as reset voicemail password, add/remove voicemail box.
Classroom & AV/Media Services
Assistance with WebEx or Videoconference equipment
Classroom & AV/Media Services
Request a loan of audio/visual equipment.
Remote Teaching and Instructional Technology Services
Setup one-on-one Blackboard training.
Remote Teaching and Instructional Technology Services
Request to merge CCRI Blackboard Courses.
Remote Teaching and Instructional Technology Services
This service is to restore a Blackboard Course.
Remote Teaching and Instructional Technology Services
Request a Blackboard course to be used for CCRI organizations (non-academic).
Classroom & AV/Media Services
Request training for classroom technology, such as document cameras, projectors, DVDs, etc
Remote Teaching and Instructional Technology Services
This service is for faculty to request equipment needed for remote teaching.
Computers, Software & Printing
Request quotes for hardware and software purchases.
Classroom & AV/Media Services
Request Technical Support or equipment for a CCRI Event
Remote Teaching and Instructional Technology Services
This service includes requests by student for assistance with Blackboard.
Account Management & User Access
This service is to request assistance with DUO, our two-factor authentication tool.
Computers, Software & Printing
Request new hardware, such as desktop computer, laptops, additional monitor, etc.
Computers, Software & Printing
Request to have your office technology moved.
Remote Teaching and Instructional Technology Services
This service is to remove a user from your Blackboard Course.
Computers, Software & Printing
Web Services
Request web support or training.
Account Management & User Access
How to reset your password for all CCRI computer systems.
IT Policies, Procedures & Guidelines
Visit the CCRI Responsible Use of Information Technology policy
Security & Safe Computing
Assistance with spam and phishing email.
College-Wide Applications (MIS)
Use this service to request assistance with Starfish.
Web Services
Submit a request for a web project.
Networking and Wireless Services
Problems connecting to the WiFi network while on any of the CCRI campues.