Description:
If you don’t want to miss important calls, forward them to another number.
Choose one of the following options:
Option 1 - Webex App:
- Go to: https://user.webex.com/
- Login with your CCRI email address
- In the User Hub, Go to Settings
- Then, click Calling
- Finally, click Call Settings
- Go to the Call forwarding section and turn on the toggle.
- Select the call forwarding option that you want to use.
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Forward all calls — Choose this option to forward all calls to a specific phone number. You can:
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Enter a specific internal or external phone number to which you want to forward the calls.
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Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.
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Select Play a brief tone for forwarded calls to play a brief tone whenever a call is forwarded.
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Forward calls during busy lines — Choose this option to forward the calls when the line is busy. You can:
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Enter a specific internal or external phone number to which you want to forward the calls.
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Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.
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Forward calls when unanswered — Choose this option to forward the calls when you’re away or not answering your phone. You can:
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Enter a specific internal or external phone number to which you want to forward the calls.
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Set the Number of rings before forwarding. Once the call exceeds this number of rings, it will be forwarded to the phone number entered.
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Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.
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Forward calls if the network is disconnected — Choose this option to forward the calls when your Webex Calling primary line is inaccessible, clients and devices aren't connected due to power outage, or your office loses connectivity. You can:
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Enter a specific internal or external phone number to which you want to forward the calls.
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Select Allow forwarded calls to leave voicemail. This option is only available for selection if you've entered a valid internal phone number with voicemail service enabled.
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Click Save.
To quickly enable Call Forwarding to Voicemail or other Phone Numbers in the Webex App, click the Call Settings button in the bottom left corner of the app.
To add new phone numbers, click Open Call Preferences -> Add Number -> Save
Option 2 - Cisco Desk Phone:
Step 1: Locate Forward on the display and select the corresponding soft key.
Note: The softkeys change depending on which screen you're on. If you don't see Forward right away, press the rightmost softkey under the row of dots to cycle to the next set of softkeys.
Step 2: Select Forward all
The Call forward settings menu will open with three options:
- Forward all - sends every incoming call to another number
- Forward busy - forwards calls only when your line is busy
- Forward no answer - forwards calls only if you don't answer after a set number of rings
Use the navigation wheel to highlight Forward all and press the center button (or the Select softkey).
Step 3: Turn On Forward all
On the Call forward settings screen, Forward all will show as Off. Press the center navigation button to switch it to On.
Step 4: Enter the forwarding number
Use the keypad to type the full ten-digit number you want calls forwarded to in the Forward all number field (for example, 4018251112). Use the backspace icon on the screen (shown next to the Set softkey) to correct any mistakes.
Step 5: Save your changes
Press the Set softkey at the bottom of the screen to save the configuration. Once saved, all incoming calls to your extension will be forwarded to the number you entered.
Turning Off Call Forwarding
To disable call forwarding, repeat Steps 1-3 above to return to the Call forward settings screen, press the center navigation button to switch Forward all back to Off, and press Set to save.
Additional Information:
- Search or browse our online Knowledge Base
- Call the CCRI IT Help Desk at (401) 825-1112